2024 - Present
Principal UX Designer
Leading Walmart’s Gen AI Shopping Assistant, Text to Shop and voice assistant initiatives.
2019 - 2022
Lead UX Designer
Ask Sam, Sam’s Club’s award-winning voice assistant, with 15 million active conversations.
2017 - 2019
AI, Research
Publishing 4 high impact papers on conversational AI influencing industry best practices.
Award-winning design leader with 12+ years of experience, pioneering human–AI interactions and creating complex user experiences.
Meeting Users Where They Are
Contextual Entry Points
I designed Sparky to seamlessly integrate into the consumer app shopping journey by providing contextual entry points. Assistant proactively offers relevant questions and insights, enhancing user experience whether they're searching or browsing item pages.
50%
Lead designer | Cross team collaboration | Search integration
33%
Increase in user engagement
Enhancing Shopping with real world Knowledge
Knowledge augmentation with Google Gemini
This initiative enriches the shopping experience by bridging sparky's current informational gaps. By collaborated with Gemini Team I defined how, when, and what information from Google Gemini is provided, ensuring seamless integration with Sparky and maintaining user trust.
Lead Designer | Gemini Collaboration | Gen AI Framework
65%
40%
Increase in Query Resolution Rate
Crafting Seamless Voice Interactions
Voice first shopping experience
Designed foundational guidelines for voice interactions, defining interface behaviors like listening states and transcription etc. Implemented features including voice-activated search, add to cart, and scheduling pickups.
65%
Lead designer | Voice & Multimodal UI | Interaction design
50%
Improvement in task completion time
Harmonizing AI for effortless assistance
Shopping assistant framework to integrate multiple AI agents
Designed a Shopping Assistant Framework that seamlessly integrates multiple AI agents—Discovery, Evaluation, Decision, and General Knowledge. This cohesive integration enhances Sparky's ability to provide effortless and effective assistance.
65%
Lead designer | Gen AI framework | Conversation design
30%
Increase in Response accuracy
Other key projects 1/3
Ask Sam
Ask Sam is a voice assistant designed for Sam’s Club associates. The product goal is to empower our associates by bringing all the relevant information in Sam’s club to their fingertips.
Key contributions
- Lead end to end design for the product (3 years)
- Designing interactions for group chat and direct messages
Other key projects 2/3
Comdev
Comedev(Communication device) is an initiative towards replacing the current communication platforms (walkie talkie) with smart digital devices. We designed a new handheld device (hardware and software). I was part of the software team focusing on Ask Sam implementation.
Key contributions
Worked as an SME towards implementing hands free and voice interaction modal in the device
Designing interactions for group chat and direct messages
Other key projects 3/3
Fresco Chat
Contributed to the company’s future workplace vision by designing a conversation and collaboration platform. The goal was to design a mobile-first communication model which aligns with the current enterprise structure and scales efficiently across 400k employees.
Key contributions
- Designing interactions for group chat and direct messages
- Designing interactions for conference calls and VOIP calls
In the past 10 years technology has evolved drastically
Here is what i bring to the table
Gen AI
Probabilistic
Systems
Hands-on experience leading design to create scalable UI components and frameworks that effectively translate user experiences into reality
Conversational UI & UX Design
Strong expertise in both traditional UX and conversational design to integrate Gen AI across diverse product experiences.
Multimodal
Prototyping
Expert in creating comprehensive multimodal prototype encompassing voice UI, motion design and interactive experiences
Design strategy
Excelling in balancing short term execution with long term vision with user centric goals in the Gen AI space.
Recognitions & Awards
WEBBY Design Awards | 2023
Best Use of Voice Technology
UX Design awards | 2023
Retail and Distribution
4 research publications | 2019 - 2021
Voice user experience & Accessibility
Design Patent | 2024
Voice based list creation
Endorsements:
What My Teammates Are Saying
David Kendall
Lead Product Manager
“I’ve had the pleasure of working closely on developing a multi-modal, voice-centered assistant for Walmart's native app.
What truly sets Rishin apart is his unique ability to merge conversation design with broader product design. His blend of technical acumen and interpersonal skills makes him an invaluable collaborator ”
Benjamin Leiker
Senior Design Manager
"Rishin interweaves a combination of UX design and conversation design that produces unique and needed insights and design decisions in this burgeoning field of conversational AI."
Philip Wilcox
Senior Conversation Designer
“I am a big fan of Rishin work. He has a genuine passion for Conversational AI that comes through in his work and combines with a Top-notch UX skills and an engineering background.
He is a full contributor to every step in the design process, who can speak the languages of Product, Business and Engineering."
Sparky demo video
Ask Sam launch video
Text to shop demo
Current Work
Sparky Walmart's Gen AI Shopping Assistant
Design Portfolio
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Contact
rishinr29@gmail.com
Tel. 4109007256
Mountain View, CA
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